Refund policy

✦ EXCHANGE & REFUND POLICY ✦

We want you to love your KOVAA pieces.
If something isn’t right — we’ve got you.

✦ EXCHANGE POLICY ✦

Exchanges accepted within 7 days of receiving your order.
Items must be unused, unworn, and unwashed.
Exchange for another product of equal value.
Contact us via Instagram DM or our Contact page with your order number.
Customers cover return shipping costs (unless defective or incorrect).

✦ REFUND POLICY ✦

Refunds only for defective or incorrect items.
Report within 48 hours with clear photos.
Refund issued to original payment method.